Refund policy

Refund & Exchange Policy — Amiraa

Thank you for choosing Amiraa. We truly appreciate your trust and want to make your experience as smooth and comfortable as possible.
Please read the policy carefully before placing your order.

1) Do you offer Return or Exchange?

Amiraa follows an Exchange-Only Policy.

❌ We do not offer returns
❌ We do not offer refunds
❌ We do not offer store credit

We kindly request you to check the size chart carefully before ordering.

✔️ Exchange is available in the following cases:

1. Wrong Product Received

If you receive the wrong item, we will gladly arrange an exchange.
➡️ Logistics charge of ₹200 will be paid by the customer.

2. Damaged or Defective Product

If the product arrives damaged or has a manufacturing defect:
➡️ We will arrange an exchange free of cost
➡️ Logistics charges will be paid by Amiraa

A clear, unedited opening video is required for both cases to process the exchange.

❌ Exchange is NOT available for:

Sale/discounted items
Products bought with offers or coupon codes
Customized or altered products
Missing/unclear unboxing video
Wrong size ordered by the customer (still exchangeable, but logistic fee ₹200 applies)

Exchange Eligibility:

To qualify for an exchange, please ensure:

The product is unused, unwashed, and in original condition
Tags, labels, invoice, and packaging are intact

Your cooperation helps us serve you better 💙

2) Refund Policy

We gently want to inform you that refunds are not available.

In case of damage or defect (verified through the opening video), we are always happy to arrange an exchange at no cost to you.

For any help, feel free to reach out:
📩 helpamiraa@gmail.com

3) Do you offer reverse pickup?

Yes, we provide reverse pickup.

For wrong product received OR size exchange → ₹200 (customer pays)
For damaged/defective product → Free pickup (we pay)

A payment link will be sent (if applicable). Pickup starts once payment is completed.

4) Is Express Delivery available?

Yes, Express Delivery is available.
Please message us before ordering to confirm product availability.

5) Can I cancel my order?

Prepaid orders cannot be canceled.
COD orders can be canceled within 24 hours of placing the order.

6) Size doesn’t fit — what should I do?

You can request a size exchange within 48 hours of delivery.
➡️ Logistics fee of ₹200 applies.

We are happy to assist you in getting the right size 💙
📩helpamiraa@gmail.com

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